And What To Do Instead
In the fast-paced world of real estate, transaction coordinators (TCs) play a vital role in keeping everything running smoothly. They handle the nitty-gritty details of real estate transactions, freeing up real estate agents to focus on their clients and close deals. While the majority of TCs are fantastic at their jobs, there are some well-intentioned habits that can inadvertently annoy real estate agents. In this blog post, we’ll explore these habits and suggest some alternatives to make the agent-TC relationship more efficient and harmonious.
1. Over-communication
The habit: TCs often feel the need to keep agents in the loop about every single detail of the transaction process. While this is done with the best intentions, it can result in an overload of information for the agent.
What to do instead: Prioritize communication based on the importance of the information. If it’s something that the agent needs to know immediately, go ahead and reach out. However, if it’s a minor detail, consider saving it for a daily or weekly update. This will help to streamline communication and ensure that agents can focus on what’s most important.
2. Excessive CC-ing on emails
The habit: In an effort to keep everyone informed, some TCs CC agents on every email related to a transaction. This can lead to an overflowing inbox and make it difficult for agents to find critical messages.
What to do instead: Be selective about which emails you CC the agent on. If the agent is already aware of the issue or if the email doesn’t require their immediate attention, consider leaving them off the CC list. You can always provide a summary of relevant emails in your daily or weekly updates.
3. Unnecessarily long reports
The habit: In an attempt to be thorough, some TCs provide lengthy reports that contain every detail of the transaction process. While the intention is good, agents often don’t have the time to read through lengthy reports.
What to do instead: Keep reports concise and focused on the most important information. Use bullet points or numbered lists to make the report easy to skim, and highlight any action items or pressing issues that the agent needs to address.
4. Asking for decisions without providing options
The habit: Sometimes, TCs ask agents for decisions without providing them with the necessary context or options. This can be frustrating for agents, who may not have the time or expertise to research the issue thoroughly.
What to do instead: When seeking a decision from an agent, provide them with a brief summary of the issue and a list of potential options. This will make it easier for the agent to make an informed decision quickly, without having to do additional research.
5. Assuming agents know industry jargon
The habit: TCs sometimes use industry-specific terms and acronyms that agents may not be familiar with, leading to confusion and miscommunication.
What to do instead: Be mindful of the language you use when communicating with agents. If you need to use an industry term or acronym, provide a brief explanation or definition, especially if you’re not certain the agent is familiar with it.
The bottom line for a successful agent-TC relationship lies in clear, efficient communication and a mutual understanding of each other’s roles and responsibilities. By being mindful of these habits and making an effort to improve communication, TCs can better support their agents and contribute to a smoother transaction process for all parties involved. Just keeping it Real (Estate).